FAQs
Answers to Some of the Most Frequently Asked Questions
What age can my child start lessons?
We offer parent-and-child classes from 6 months old. Preschool classes start from 3 years, and we have programmes for school-aged children, teens, and adults.
Can I watch the lessons?
Absolutely. Parents and carers are welcome to stay and watch from the designated viewing area, or relax in our lounge area.
Parents and carers must remain on site at all times.
Do I need to get in the water with my child?
Yes, for our parent-and-child classes (6 months to 3 years), a caregiver is required in the water.
Once your child turns 3 and joins preschool classes, they’ll swim independently with the instructor.
Can both parents be in the class?
For our parent-child classes, one adult is required in the water.
Other parents or carers are welcome to watch and support from the poolside.
No parents are allowed in the water for independent particiaption levels.
My child doesn’t need a parent in the class — can I still hop in the water with them?
Once your child is in an independent class, they’ll learn best by following the instructor.
We ask parents to remain out of the pool at this stage to support their confidence and independence.
What should we bring to lessons?
Swimmers will need bathers, a towel, a swim cap, and goggles.
Babies and toddlers must wear a fitted swim nappy. We provide a reusable nappy upon enrolment.
You may also want to bring a change of clothes and a snack for after.
What’s in the welcome pack?
Our welcome pack includes a bag, towel and swim cap or waterproof nappy.
You also receive a free hot drink courtesy of our neighbours at Dalgety Cafe.
How long are the lessons?
All of our lessons are 30 minutes.
How many are in each class?
We keep our class sizes small to maximise learning.
Parent & Child
All classes have a maximum of 6.
Preschool & Primary School
Level 1 & 2 classes have a maximum of 4.
Level 3 & 4 classes have a maximum of 5.
Adult Levels
Intro to swmming has a maximum of 4.
Level 1 & 2 classes have a maximum of 5.
What if my child cries or is scared of the water?
That is not unusal, especially at first!
Our instructors are experienced in helping children feel safe and gradually build confidence.
Patience, encouragement, and consistency are key.
What happens if a lesson is cancelled?
If we ever need to cancel a class (due to maintenance, illness, etc.), we will notify you as soon as possible and provide a make-up token that does not expire.
Do you offer make-up lessons?
Yes — As long as you notify us 2 hours or more prior to your lesson, you will be issued with a make-up token at the conclusion of your scheduled class.
You can use this token anytime over the next month to find another class (subject to availability).
We allow one free make-up per calendar month, regardless of reason. Just let us know first!
Can I receive a credit for swimming lessons if I can’t make it?
We offer make-up lessons for missed classes, rather than suspensions or credits as long as you provide us 2 hours notice. It keeps things fair and flexible for everyone!
We allow one per month.
If you're going to be away for an extended period of time, we can place you on a holiday suspension for a minimum of two weeks and a maximum of four.
There is a holding fee of $5 per week.
Will we have the same swimming teacher each week?
We do our best to keep your child with the same instructor to build trust and consistency.
Occasionally, changes may occur due to rostering or illness, but all of our instructors follow the same program and are fully qualified.
Do you offer private lessons?
Yes! Private lessons are great for beginners, children with additional needs, adults, or anyone needing focused one-on-one support.
How often should my child attend swimming lessons to get the best progress?
We recommend attending lessons at least once per week for consistent development.
Students who swim twice a week often progress faster, retain skills more effectively, and build confidence more quickly.
We offer a 10% discount on your second lesson.
What are the benefits to doing lessons twice a week?
Doubling up means quicker progress, stronger skill retention, and more confidence in the water.
It also allows instructors to build on skills more frequently and reduce time spent revisiting previous steps.
We offer a 10% discount on your second lesson.
Are your instructors qualified?
Yes — all instructors hold nationally recognised swim teaching qualifications, current CPR and Working With Children Checks.
They’re also friendly, experienced, and passionate about helping swimmers succeed.
How often is my child assessed?
We assess continuously, so we’re always tracking progress.
Once a swimmer is ready to move up a level, we’ll let you know right away — no need to wait for a formal assessment day.
Do you run your schedule based on school term dates?
No. Our programme runs year-round with ongoing enrolment.
That means you can join anytime and don’t need to wait for a term to begin.
We close on public holidays and for 3 weeks over the Christmas Holidays.
Why do swimming classes run all year, including the school holidays?
Swimming is a skill that benefits from continuity.
By running through the holidays, we help children maintain progress and confidence — plus it’s a great way to keep them active and engaged during the break!
Can we switch class times after enrolling?
We’ll always try to accommodate changes where possible, depending on class availability and your swimmer’s level.
You can easily transfer classes on our online portal or via our app, as long as it's the same level.
Can we have a look around and observe before we enrol?
Absolutely!
You’re welcome to pop in and observe a class and look around.
Just chat to our team to arrange a suitable time.
Do you have shower facilities?
We sure do!
We have clean, family-friendly shower and change facilities on-site for your convenience.
We encourage everybody to have a shower before entering the pool, to assist with hygiene and sanitation.
Are your pools heated?
Yes!
We heat our indoor pool to 32-33°C.
I'ts also magnesium-treated — making it perfect for year-round comfort and a gentle experience for the skin.
Is the pool saltwater or chlorinated?
Our pool is salt and magnesium-based.
This offers the benefits of both sanitisation and skin-soothing minerals — without the strong chlorine smell.
What are my payment options?
We offer simple monthly direct debit payments via bank account, credit card or debit card.
You’re only ever charged for the lessons scheduled that month.
If we're closed due to a public holiday you are not charged for that day and no make-up token is issued.
Do you offer discounts on multiple children?
Yes, we offer a 10% discount on your 2nd and subsequent children.
Do you offer discounts on multiple lessons per week
Yes, we offer a 10% discount on your 2nd and subsequent lesson.
What age can my child start lessons?
We offer parent-and-child classes from 6 months old. Preschool classes start from 3 years, and we have programmes for school-aged children, teens, and adults.
Can I watch the lessons?
Absolutely. Parents and carers are welcome to stay and watch from the designated viewing area, or relax in our lounge area.
Parents and carers must remain on site at all times.
Do I need to get in the water with my child?
Yes, for our parent-and-child classes (6 months to 3 years), a caregiver is required in the water.
Once your child turns 3 and joins preschool classes, they’ll swim independently with the instructor.
Can both parents be in the class?
For our parent-child classes, one adult is required in the water.
Other parents or carers are welcome to watch and support from the poolside.
No parents are allowed in the water for independent particiaption levels.
My child doesn’t need a parent in the class — can I still hop in the water with them?
Once your child is in an independent class, they’ll learn best by following the instructor.
We ask parents to remain out of the pool at this stage to support their confidence and independence.
What should we bring to lessons?
Swimmers will need bathers, a towel, a swim cap, and goggles.
Babies and toddlers must wear a fitted swim nappy. We provide a reusable nappy upon enrolment.
You may also want to bring a change of clothes and a snack for after.
What’s in the welcome pack?
Our welcome pack includes a bag, towel and swim cap or waterproof nappy.
You also receive a free hot drink courtesy of our neighbours at Dalgety Cafe.
How long are the lessons?
All of our lessons are 30 minutes.
How many are in each class?
We keep our class sizes small to maximise learning.
Parent & Child
All classes have a maximum of 6.
Preschool & Primary School
Level 1 & 2 classes have a maximum of 4.
Level 3 & 4 classes have a maximum of 5.
Adult Levels
Intro to swmming has a maximum of 4.
Level 1 & 2 classes have a maximum of 5.
What if my child cries or is scared of the water?
That is not unusal, especially at first!
Our instructors are experienced in helping children feel safe and gradually build confidence.
Patience, encouragement, and consistency are key.
What happens if a lesson is cancelled?
If we ever need to cancel a class (due to maintenance, illness, etc.), we will notify you as soon as possible and provide a make-up token that does not expire.
Do you offer make-up lessons?
Yes — As long as you notify us 2 hours or more prior to your lesson, you will be issued with a make-up token at the conclusion of your scheduled class.
You can use this token anytime over the next month to find another class (subject to availability).
We allow one free make-up per calendar month, regardless of reason. Just let us know first!
Can I receive a credit for swimming lessons if I can’t make it?
We offer make-up lessons for missed classes, rather than suspensions or credits as long as you provide us 2 hours notice. It keeps things fair and flexible for everyone!
We allow one per month.
If you're going to be away for an extended period of time, we can place you on a holiday suspension for a minimum of two weeks and a maximum of four.
There is a holding fee of $5 per week.
Will we have the same swimming teacher each week?
We do our best to keep your child with the same instructor to build trust and consistency.
Occasionally, changes may occur due to rostering or illness, but all of our instructors follow the same program and are fully qualified.
Do you offer private lessons?
Yes! Private lessons are great for beginners, children with additional needs, adults, or anyone needing focused one-on-one support.
How often should my child attend swimming lessons to get the best progress?
We recommend attending lessons at least once per week for consistent development.
Students who swim twice a week often progress faster, retain skills more effectively, and build confidence more quickly.
We offer a 10% discount on your second lesson.
What are the benefits to doing lessons twice a week?
Doubling up means quicker progress, stronger skill retention, and more confidence in the water.
It also allows instructors to build on skills more frequently and reduce time spent revisiting previous steps.
We offer a 10% discount on your second lesson.
Are your instructors qualified?
Yes — all instructors hold nationally recognised swim teaching qualifications, current CPR and Working With Children Checks.
They’re also friendly, experienced, and passionate about helping swimmers succeed.
How often is my child assessed?
We assess continuously, so we’re always tracking progress.
Once a swimmer is ready to move up a level, we’ll let you know right away — no need to wait for a formal assessment day.
Do you run your schedule based on school term dates?
No. Our programme runs year-round with ongoing enrolment.
That means you can join anytime and don’t need to wait for a term to begin.
We close on public holidays and for 3 weeks over the Christmas Holidays.
Why do swimming classes run all year, including the school holidays?
Swimming is a skill that benefits from continuity.
By running through the holidays, we help children maintain progress and confidence — plus it’s a great way to keep them active and engaged during the break!
Can we switch class times after enrolling?
We’ll always try to accommodate changes where possible, depending on class availability and your swimmer’s level.
You can easily transfer classes on our online portal or via our app, as long as it's the same level.
Can we have a look around and observe before we enrol?
Absolutely!
You’re welcome to pop in and observe a class and look around.
Just chat to our team to arrange a suitable time.
Do you have shower facilities?
We sure do!
We have clean, family-friendly shower and change facilities on-site for your convenience.
We encourage everybody to have a shower before entering the pool, to assist with hygiene and sanitation.
Are your pools heated?
Yes!
We heat our indoor pool to 32-33°C.
I'ts also magnesium-treated — making it perfect for year-round comfort and a gentle experience for the skin.
Is the pool saltwater or chlorinated?
Our pool is salt and magnesium-based.
This offers the benefits of both sanitisation and skin-soothing minerals — without the strong chlorine smell.
What are my payment options?
We offer simple monthly direct debit payments via bank account, credit card or debit card.
You’re only ever charged for the lessons scheduled that month.
If we're closed due to a public holiday you are not charged for that day and no make-up token is issued.
Do you offer discounts on multiple children?
Yes, we offer a 10% discount on your 2nd and subsequent children.
Do you offer discounts on multiple lessons per week
Yes, we offer a 10% discount on your 2nd and subsequent lesson.
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