Terms & Conditions

As part of our commitment to safety, all parents are required to be in attendance during all learn-to-swim lessons.

At Perry Swim School, we welcome you capturing the special moments of your child on camera or video, however, the privacy of others must also be respected. 

Capturing still or video footage is conditional upon the following:

If you capture an image or private conversation of another child or individual, you must have all relevant individuals (or their parents) consent to use, publish, or broadcast images or video footage

Under NO circumstances are cameras or mobile phones to be used in change room areas or showers

You agree to comply with any request by Perry Swim School staff to discontinue use of your camera, mobile phone or video, and to delete requested images or footage, where Perry Swim School staff reasonably consider that someone’s privacy may be breached

If you wish to cancel your account, you are required to provide at least four (4) weeks notice. 

You can make the  DROP REQUEST Via the online portal or app, which will automatically apply the four (4) weeks notice period or alternatively, you may NOTIFIY US  IN WRITING by emailing us at info@perryswim.com.au

Verbal notification will not be accepted. 

You need to submit a cancellation notice for each swimmer you wish to cancel on your account.

You are responsible for payment for your student's classes whether or not your student(s) attend class, until the time you notify as per the above methods.

We will proactivley attempt to make contact, if we have not seen you for 3 or more consecutive weeks. 

If a student stops coming to class without notification then that student's account will be charged for the additional month. This charge will be for holding the student's place in that class instead of offering that place to one of the many on a waiting list.

If you need time off, we will hold your lesson time for just $5 per week. 

There is a minimum of two (2) weeks per suspension, with a maximum of four (4) weeks per calendar year.

Additionally, upon provision of a valid medical certificate, we will allow an extended medical suspension period of up to eight (8) weeks per calander year. 

We must be notified in writing for each swimmer you wish to suspend on your account. You can email us on info@perryswim.com.au  

Verbal notification will not be accepted. 

Regular monthly payments will automatically resume after the suspension period has ended.

Alternatively, If you are away for a short period, you may choose to notify us of your absence via the app or portal and book a make-up lesson, as per our make-up policy (1 make-up per month).

We know that flexibility is sometimes needed, due to sickness or unforeseen scheduling conflicts, so if you notify us at least two (2) hours prior to the commencement of the lesson, we’ll happily let you reschedule a make-up class for another convenient time.

If you do not notify us in advance, we can not offer your spot as a make-up for another student, which lessens our ability to provide this flexibility. 

You must notify absences in writing or via the Customer Portal or App at least two (2) hours before your scheduled class. 

You can email us at info@perryswim.com.au 

Verbal notifications will not be accepted

We will accept a notification of 30 minutes or more, only for lessons that commence before 10am. 

By providing advance notificaiton, you allow us to offer your scheduled spot as a make-up to another student, therefore no make-up tokens will be issued if advance notification is not provided.

Make-up tokens will be automatically assigned, and are available via the portal,  however, will only be issued after your scheduled class has concluded. 

Make-up lessons are subject to availability and we cannot guarantee specific teachers, days, or times.

There is a limit of one (1) make-up lesson per calander month, and it must be used within four weeks, otherwise, it will be forfeited.

Makeup lessons can be booked up to 7days in advance.

Makeup lessons are not a credit and cannot be exchanged for a refund.

Cancelling the enrolment will result in the forefit of any unused make-up tokens (at the conclusion of the enrolment)

I acknowledge and understand that Perry Swim School charges for lessons monthly in advance. The monthly amount is automatically adjusted based on the number of lessons scheduled for the month. If the school is scheduled to be closed, or if there is a public holiday, the billing will be adjusted automatically.

Payments will be processed on the 2nd of each month.

I/We authorise and request Payrix Australia Pty. Ltd. to debit payments from my/our account as specified below at intervals and amounts as directed by Perry Swim School as per the terms and conditions of my agreement with Perry Swim School and in accordance with the Direct Debit Request and the Payrix DDR Service Agreement. 

Payrix Fees:

Data Storage & Compliance: $2.20 (once only)

Bank Account Debit: $0.88

Visa/Master Card Fee: $0.33 plus 1.98%

Amex Card Fee: $0.33 plus 1.98%

Additional fee of 1.10% will apply to international cards

Failed Payment Fee: $4.40 for card debits (added to next payment)

Direct Debit Request (DDR) Service Agreement

This Agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement with Payrix and the Business. It also details what our obligations are to you as your Direct Debit Provider. We recommend you keep this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form

I/We hereby authorize Payrix Australia Pty Ltd (ABN: 63 135 196 397) Direct Debit User ID 382220 to make periodic debits on behalf of the “Business” as indicated on the front of this Direct Debit Request (herein referred to as the Business)

I/We acknowledge that Payrix is acting as a Direct Debit Agent for the Business and that Payrix does not provide any goods or services and has no express or implied liability in regards to the goods and services provided by the Business or the terms and conditions of any agreement with the Business.

I/We acknowledge that Payrix and the Business will keep any information (including account details) contained in the Direct Debit Request confidential. Payrix and the Business will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.We will only disclose information that we have about you:

(a) to the extent specifically required by law; or

(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).

I/We acknowledge that the debit amount will be debited from my/our account according to the Direct Debit Request, this Agreement and the terms and conditions of the agreement with the Business.

I/We acknowledge that bank account details have been verified against a recent bank statement to ensure accuracy of the details provided. If uncertain you should contact your financial institution.

I/We acknowledge that it is my/our responsibility to ensure that there is sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight; however transactions can take up to three (3) business days depending on your financial institution. I/We acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit  amount has been debited from the account and that if there are insufficient finds available, I/We agree that Payrix will not be held responsible for any fees and charges that may be charged by your financial institution.

I/We Acknowledge that there may be a delay in processing if:

1) There is a public or bank holiday on the day, or any day after the debit date

2) A payment request is received by Payrix on a day that is not a Banking Business Day

3) A payment request is received after normal operational hours, being 2.30pm Monday to Friday. Any payments that fall due on any of the above will be processed on the next business day.

Payrix to vary the amount of the payments upon instructions from the Business.

I/We do not require Payrix to notify me/us of such variations to the debit amount.

I/We acknowledge that the total amount billed will be for the specified period for this and/or subsequent agreements and/or amendments.

I/We acknowledge that the Business is to provide 14 days notice if proposing to vary the terms of the debit arrangements.

I/We acknowledge that variations to the debit arrangement will be directed to the Business.

I/We acknowledge that any request to stop or cancel the debit arrangement will be directed to the Business.

I/We acknowledge that any disputed debit payments will be directed to the Business. If no resolution is forthcoming you are advised to contact your  financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, I/We will be responsible for any fees and charges for each unsuccessful debit in addition to any financial institution charges and collection fees, including and not limited to any solicitor fees and collection agent fees appointed by Payrix.

I/We authorise Payrix to attempt to re-process any unsuccessful payments as advised by the Business.

I/We acknowledge that if specified by the Business, a setup, variation, dishonour, SMS or processing fees may apply as instructed by the Business.

I/We authorise:

1) The Debit User to verify details of my/our account with my/our financial institution

2) The Financial Institution to release information allowing the Debit User to verify my/our account details.

Payrix Australia Pty Ltd

ABN: 63 135 196 397

P.O Box 6290, Upper Mt Gravatt, Queensland 4122

Ph: 07 3040 4320

Fax: 07 3343 8590